Careers

Your role:

Reporting to the Business Development Manager, the Customer Service Advisor welcomes customers to the showroom, answers inquiries and provides information about products and prices. He/she is the first point of contact for customers, and knows how to respond to their needs to ensure their satisfaction. As a key player in internal sales, he/she is also an indispensable intermediary between external sales and the factory.

Job responsibilities:

• Accompany and advise customers who come to the showroom, proposing solutions to their projects.
• Answer and redirect emails and phone calls as needed.
• Write and present bids that respect customer needs and internal specifications.
• Follow up with customers on quotations.
• Coordinate samples with customer and production.
• Process orders, have them approved and enter them into the computer system.
• Inform production of order specifics.
• Receive and follow up on after-sales service cases.
• Maintain various databases (colors, sales statistics, etc.) and price lists.
• Keep showroom up to date and in good condition.
• Provide administrative support to external sales team.
• Perform all other related tasks.

Profile required:

• Relevant experience in customer service (ideally in the manufacturing/construction/design sector).
• Mastery of the Office suite and ability to use various computer programs.
• Demonstrate sales and consulting skills. Be highly customer satisfaction-oriented.
• A well-developed and up-to-date sense of design, good taste and trends would be an asset.
• Demonstrate a high degree of autonomy and organization.
• Ability to master several technical and often variable aspects.
• Positive attitude, initiative and team spirit.
• Ability to adapt to changes and new priorities.
• Be color-blind, even at a low level.
• Have a good command of spoken and written French and a minimally functional level of spoken and written English.

Working conditions:

The person assigned to this position works, Monday to Friday, in an office environment in the same showroom. Traditionally, the entire team is on vacation for 2 weeks at Christmas and 2 weeks in the summer.

You would like to work for :

• A company with a heart for its employees ? ;
• A company that puts quality first ?
• A company whose mission is to contribute to the happiness of its customers by offering them ecological, quality materials, entirely custom-made for the siding of their homes ? ;
• A company located in beautiful surroundings near Magog and Mont Orford ?

In short, what does it mean to be a Versatile Worker at SIDEX?

• Sort and transport merchandise;
• Pack natural wood orders;
• Help paint siding;
• Check the quality of finished products;
• Supply machines;
• Any other related production tasks!

What we offer :

• An integration plan ;
• 100% paid training ;
• Versatile work, no repetitive tasks, you'll work on several different stations ! ;
• A competitive salary ;
• A safe working environment ;
• Modern, pleasant premises ;
• A dynamic, friendly team ;
• Bosses who are people at heart, very close to the field and to their employees ;
• A company where your superiors are open to your suggestions and suggestions for continuous improvement !

Are you manual, curious and positive ? Do you like to take initiative ? Are you a team player ?

Join SIDEX now !

We are delighted to inform you that our company, the Sidex Group, is open to unsolicited applications. We are always on the lookout for passionate and motivated talent to join our dynamic team.

As an employer, we attach great importance to bringing in new talent who can contribute to our success and continued growth. We offer a stimulating and collaborative work environment, where innovative ideas are encouraged and every team member is valued.

If you are motivated, determined and want to join a company recognized for its excellence and commitment to quality, we encourage you to submit an unsolicited application. Please send us your CV, together with a covering letter explaining your interest in joining our team.